| THE FIELD |
THE YEAR |
METRUS |
| TQM begins sweeping the U.S.; Six Sigma pioneered by Motorola |
1982-85 |
|
| Malcolm Baldridge National Quality Award established |
1988 |
Metrus Group (originally Wm. Schiemann &
Associates) founded to deliver measurement-oriented, sustainable
cross functional people solutions to organizational issues |
| KPMG holds forums on non-financial measures |
1990 |
Metrus conducts early work connecting employee, customer, and
financial performance data |
| |
1991 |
William Schiemann publishes chapter of best employee
surveys practices in Handbook for Managers and Human Resource
Professionals |
| Kaplan and Norton introduce the Balanced Scorecard |
1992 |
|
| |
1993 |
Cornerstone article “Internal Service Performance” published |
| Six Sigma formed academy |
1994 |
Metrus introduces concept of balanced scorecard maps |
| |
1996 |
Metrus articulates a new theory of the Measurement Managed Organizations |
| Harvard Business Review classic linkage article by Rucci, et.al. |
1998 |
|
| |
1999 |
Bullseye! published by William Schiemann & John Lingle, detailing the Measurement Managed Organization |
| Financial measurement scandals (e.g. Enron) |
2001 |
Metrus applies strategic measurement to board governance |
| |
2002 |
Metrus writes chapter on Measurement Managed Organization for the Handbook of Business
Strategy |
| |
2003 |
Metrus introduces People Equity as way to measure human capital |
| |
2005 |
William Schiemann & Brian Morgan write key chapter on strategic employee engagement surveys in Allen Kraut’s seminal book |
| |
2005 |
William Schiemann addresses ASQ World Congress on new research findings of People Equity linkage to quality and financial performance |
| Talent Crisis reports new heights |
2006 |
Metrus conducts landmark study on Human Capital Management in talent shortage environments |
| |
2007 |
Decade plus update on State of Service Performance |
