THE FIELD	THE YEAR	METRUS
TQM begins sweeping the U.S.; Six Sigma pioneered by Motorola	1982-85
Malcolm Baldridge National Quality Award established	1988	Metrus Group (originally Wm. Schiemann & Associates) founded to deliver measurement-oriented, sustainable cross functional people solutions to organizational issues
KPMG holds forums on non-financial measures	1990	Metrus conducts early work connecting employee, customer, and financial performance data
	1991	William Schiemann publishes chapter of best employee surveys practices in Handbook for Managers and Human Resource Professionals
Kaplan and Norton introduce the Balanced Scorecard	1992
	1993	Cornerstone article “Internal Service Performance” published
Six Sigma formed academy	1994	Metrus introduces concept of balanced scorecard maps
	1996	Metrus articulates a new theory of the Measurement Managed Organizations
Harvard Business Review classic linkage article by Rucci, et.al.	1998
	1999	Bullseye! published by William Schiemann & John Lingle, detailing the Measurement Managed Organization
Financial measurement scandals (e.g. Enron)	2001	Metrus applies strategic measurement to board governance
	2002	Metrus writes chapter on Measurement Managed Organization for the Handbook of Business Strategy
	2003	Metrus introduces People Equity as way to measure human capital
	2005	William Schiemann & Brian Morgan write key chapter on strategic employee engagement surveys in Allen Kraut’s seminal book
	2005	William Schiemann addresses ASQ World Congress on new research findings of People Equity linkage to quality and financial performance
Talent Crisis reports new heights	2006	Metrus conducts landmark study on Human Capital Management in talent shortage environments
	2007	Decade plus update on State of Service Performance

---