When key people leave, all their ideas for improvement, growth and development leave with them. This is an enormous opportunity cost. Work is typically interrupted while new people are brought in, trained, and brought up to speed. Quality is put at risk. What’s worse, many of the replacements often fail to regain the performance levels of “A” players, and many need to be replaced again—some estimates as high as 50%!
How can companies mitigate this risk — before the losses take place?
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