Internal Customer Service Surveys: How is Human Resources viewed by key stakeholders?

The services that human resources provides to the rest of the organization have a significant impact on the quality of service that the organization in turn provides to its key clients, and markets. Metrus Group Internal Customer Service (ICS) Surveys provide:

• targeted sampling that identifies HR’s key internal customers
• modules custom-tailored to measure specific aspects of the service
• assessment of the ROI of HR services

Our extensive research also enables us to provide benchmarks for HR service — read more about our ICS research in Internal Customer Service, Has It Improved?