Bill Schiemann's Hit List:
Building A Winning Organization For the Next Decade
Click here to see our list of recommended articles and white papers
- Bullseye! Hitting Your Strategic Targets Through High-Impact Measurement, by William A. Schiemann and John H. Lingle, available on this site.
- Competitive Advantage: Creating and Sustaining Superior Performance, by Michael E. Porter.
- Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success, by Leonard L. Berry.
- From Worst to First: Behind the Scenes of Continental's Remarkable Comeback, by Gordon Bethune, Scott Huler (Contributor).
- The Leadership Engine: How Winning Companies Build Leaders at Every Level, by Noel M. Tichy with Eli Cohen.
- The Power of Alignment: How Great Companies Stay Centered and Accomplish Extraordinary Things, by George Labovitz, Victor Rosansky (Contributor).
- The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value, by James L. Heskett, W. Earl Sasser, Jr., and Leonard A. Schlesinger.
Classics ...
- The Balanced Scorecard: Translating Strategy into Action, by Robert S. Kaplan and David P. Norton.
- Built to Last: Successful Habits of Visionary Companies, by James C. Collins and Jerry I. Porras.
- Competing for the Future, by Gary Hamel and C.K. Prahalad.
- Corporate Culture and Performance, by John P. Kotter and James L. Heskett.
- Keeping Score: Using the Right Metrics to Drive World-Class Performance, by Mark Graham Brown.
- Managing Customer Value: Creating Quality and Service That Customers Can See, by Bradley T. Gale with Robert Chapman Wood.
- Measure Up! Yardsticks for Continuous Improvement, by Richard L. Lynch and Kelvin F. Cross.
Our own contribution...
We also recommend the critically acclaimed Bullseye! Hitting your strategic targets through high-impact measurement, available through Amazon.com and other fine resellers.
Click here to see our list of recommended articles and white papers.