We have been asked for a list of measures in almost every seminar we have given, in the many years we have been implementing balanced scorecards:
“Could you give us a list of the key measures
so we can use them in our organization?”
Our answer is always the same... NO! You simply cannot do this!
If you were to take measures from our lists and apply them to your organization, we would guarantee your failure in developing successful balanced scorecards!
The key to creating successful balanced scorecards is in the thinking, negotiating, alignment, and process development that accompanies the design of the scorecard. This is the secret to all the winning organizations with whom we work.
Nevertheless, a listing of commonly used balanced scorecard measures can be a useful discussion and educational tool, so we have made them available to you. However, we will ask you for some information first.