Thank you for requesting materials presented at the 2010 Annual SIOP Conference. Please see the links below to download presentations and/or papers

SIOP Symposium: Beyond Engagement! What's next in the New Economic Climate?

• Emerging from Recession: Managing Engagement, Strategic Alignment and Resource Deployment — Brian Morgan, William Schiemann and Jerry Seibert, Metrus Institute
  
  
• Implications of Employee Confidence — Jeffrey Saltzman, OrgVitality

SIOP Symposium: The Impact of Internal Customer Service on Organizations

• Internal Customer Service, Employee Attitudes and Business Outcomes — Jerry Seibert, Metrus Institute
  
  
• Impact of Employee Engagement on Internal Customer Satisfaction — Doug Klein and Patrick Hyland, Sirota Survey Intelligence
  
  
• Download the latest Metrus Institute / ASQ Research
  
  
• Article: Internal Customer Service: Has It Improved? — Jerry Seibert, John Lingle, Metrus Institute
  
  

SIOP Symposium: Innovation in Benchmarking Employee Surveys Results

• People Equity: Using ACE to Measure, Predict and Optimize Performance— William Schiemann, Metrus Institute
  
  
• Article: People Equity: The New Paradigm for Measuring and Managing Human Capital — William Schiemann, Metrus Institute
  
  

SIOP Panel Discussion: Leadership Succession and Retention: What Do We Know?

• CHRO Strategic Research: Human Capital Challenges— William Schiemann, SHRM Foundation
  
  
• What We Know and More Importantly, What We Don't Know about Retaining Leaders— Joe Rosse, Leeds School of Business, University of Colorado, Boulder
  
  
• Succession Planning, Peter Capelli, The Wharton School
  
  
• Literature Review: Leadership Retention, Joe Rosse, University of Colorado, Boulder
  
  
• Literature Review: Leadership Succession, Peter Cappelli, The Wharton School

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