MEASUREMENT MANAGED ORAGANIZATIONS:
The power of Measurement Management™
Measurement-Managed Organizations™ use strategic measurement to improve their focus, integration, self-accountability, learning and foresight, resulting in higher profits, greater agility, and reduced risk - in short, sustainable results.
But don't just take our word for it. We have research on real-world companies which show the impact of Measurement Management.
What kind of short-term results can we expect to see?
In little over a year, a large financial services company:
- Exceeded planned net income by 20%
- Drove up customer retention by more than 25%
- Achieved 7% revenue growth in a low-growth industry
- Realized major improvements in employee ratings of:
- Understanding business strategy (+21%)
- Confidence in senior leadership (+19%)
- Teamwork and cooperation (+27%)
- Effective implmementation of new ideas (+33%)
- Ability to link individual goals with the organization strategy (+32%)
- Clarity of performance goals (+51%)
What kind of long-term results can we expect to see?
By three years, this same financial services company:
Financial:Market:
- Attained 16% revenue growth in a low-growth industry
- Achieved over 400% growth in new business
People: created a more competitive culture by increasing:
- Doubled its market share
- Increased productivity by 21%
- Improved its reputation in the market from 72% to 85% favorable
- Increased customer retention by 50%
Operations:
- HR systems alignment by 25%
- Living strategic values by 20%
- Leadership effectiveness by 19%
- Customer relationship management by 25%
- Growth, learning, and innovation by 24%
- Increased internal service delivery value by 25%
- Fully integrated a recent acquisition in 60 days
- Reduced cycle time in key processes by 18% or more
What is the bottom-line impact of Measurement Management?
From Metrus Group / Quality Progress research:
| Measurement-Managed Organizations | Other Organizations | |
|
Three-year return on investment (ROI)
|
80% | 45% |
|
Success in last major change effort |
97% | 55% |
|
Top third of their industry |
83% | 52% |
|
Industry leader over the past three
years
|
74% | 44% |
To learn more...
- What is a Measurement-Managed Organization?
- How do you become a Measurement-Managed Organization?
For more details, contact us.