Despite the best efforts to retain employees — especially top performers, and those with critical skills, some degree of turnover is inevitable. A comprehensive retention approach includes the best practice of gathering information from those who do leave, to gain a better understanding of how to minimize that turnover.
The exit interview is a commonly used tool, however, it has limitations. At the time of departure,
employees who are moving on may want to maintain good relationships, so may not be candid about complete reason for
departure.
Metrus offers an Exit Tracking survey that goes back to former employees
after some time. Through surveys and/or interviews, Metrus can get a better
view of the reason for leaving — and, can determine whether that reason still holds.
Benefits include:
- Clearer window into the issues that may be contributing to turnover
- Demonstrating to former employees your continuing interest in them — remember, these
people can be your ambassadors into the population from which you will draw new employees
- Building a bridge that may lead to rehiring employees with right capabilities
