Metrus Group is offering a unique opportunity to Human Resources departments. Between now and July 31, 2008 you can survey an unlimited number of internal customers and receive a report that includes benchmark data from hundreds of other companies. 

How is your HR department viewed by key stakeholders?  Are you seen as responsive, proactive and adding value?  Or as a gatekeeper and policy enforcer? 

Today’s HR function has moved far beyond the transaction based “service provider” model.  To be successful you have to delight your internal customers – adding value to interactions with other departments and senior leaders. You must be certain your activities are tied to company strategy and that you are maximizing the ROI of HR.

Metrus Group has surveyed internal customers at hundreds of organizations.  Our targeted Internal Customer Survey will provide you with valuable insights including the ability to understand the needs of your key stakeholders and direct service improvement efforts.  And you will see select results in context with hundreds of other HR departments!

• A detailed assessment of your internal service performance
• Identify issues before they become crises
• The ability to prioritize service improvements  and target them for maximum ROI
• Understanding how your department’s performance compares to other HR departments on 10 essential aspects of internal service
• Conveys a message to your stakeholders that you are committed to quality service

You will receive everything you need to invite an unlimited number of internal customers to complete your personalized ICS – provided online by Metrus Group.  You can launch the survey as soon as you wish, but data collection must end by July 31,2008.   We recommend allowing 1- 2 weeks for the survey. When the survey closes, we will provide a summary report of your data, including comparisons to a national database.  All you need to do is email the invitation to your internal customers.  The cost to participate is only $900 – an extraordinary value! 

You will also have the option to request analyses of key stakeholder groups and by the functional area (department) of respondents.  For example, if you want to contrast the views of senior management with middle managers, you can request the key stakeholder analysis.  The perceptions and expectations of executives, managers and staff can be very different, because what they each need from your department is very different.  Likewise, the different functional areas in your organization may be more or less satisfied with HR deliverables.  An analysis by functional area can help pinpoint internal service issues. The sample page report below includes both stakeholder and functional area analyses.

The Metrus Group Internal Customer Service survey covers both fundamental aspects of service delivery (reliability, responsiveness, communication, etc.) and core HR functions such as talent acquisition, development and retention. However, if you have unique needs you have the option of customizing the survey.

To sign up and get started , click here.

Brian Rushevics
Metrus Group, Inc.
(908) 231-1900x122
E-mail us by clicking here

---