The Challenge:
"You get what you measure -- what you don't measure, you can't manage!" What executive doesn't agree with these words? And yet, many organizations aren't effectively measuring the things that really count for their long-term strategic success. For example, do you measure changes in value clients place on your most important product or service differentiators? Or, how widespread in your workforce are the core values needed to help front-line employees delight your customers?
Measuring things is easy -- effectively measuring core drivers of your long-term strategic success is more difficult. Disseminating these measures so they drive and direct strategic behavior at every level of the organization is even more challenging.
While every executive believes in measurement, our research reveals the following surprising facts:
- Less than 55% of organizations have well-defined metrics that capture their long-term strategy.
- Among organizations with strategic metrics, only half communicate them throughout the organization to help guide decision-making and performance.
- Fewer than half link their strategic metrics to individual and team performance goals
- Only a third include basic people and behavioral measures among their strategic measures.
Metrus has found a unique breed of "Measurement- Managed Organizations" that excel at strategy implementation. In addition to realizing an average three year ROI that is 77% greater than non-measurement-managed organizations, these Measurement-Managed Organizations demonstrate significantly higher levels of:
- Executive agreement on the strategy
- Teamwork at all levels
- Employee self-accountability and appropriate risk-taking
- Effective communication of the business strategy
These organizations also demonstrate high levels of "cause and effect" thinking and understanding of the relationships between key business results and the factors that drive them. The Solution. . . .
Metrus Group's Organizational Performance Measurement Audit is a non-intrusive, scalable evaluation of your organization's measurement systems.
You'll take away a Measurement Effectiveness Summary Report on key opportunities, measurement gaps, efficiency and effectiveness of measurement practices, and comparisons to best practices. You'll obtain insight into specific ways to:
- Receive earlier warning when implementation of your strategy first gets off-track
- Measure critical blind spots that are currently not on the radar
- Do a better job of communicating organization performance and linking it to individual and team performance
- Identify key knowledge gaps in the workforce you need to develop a high-performing Measurement-Managed Organization
- Increase self-accountability and ownership for strategy implementation throughout the workforce
- Improve your company's ROI and long-term viability!
This powerful diagnostic includes a scalable sequence of measurement assessments of your strategic and tactical measures, the measurement process, executive questionnaires and interviews, manager interviews or focus groups and normative comparisons. You determine the level of assessment you need to build measurement acumen in the organization at a rate that meets your needs.
For more information, contact us:- by e-mail
- by phone (908) 231-1900