people equity recommended readings

The Metrus Institute is pleased to share with you a selection of articles, book chapters and white papers highlighting important research and best practices in the human capital arena. To receive your chosen article(s) simply click the "Submit Request" button and fill out the form. We will send you an e-mail that contains the link(s) to the article(s) you have requested. You will then be able to download the document(s) and/or read them online.


Talent Management / People Equity (ACE)

  NEW! The Rise of HR
  Optimizing Human Capital: Moving Beyond Engagement
  From Talent Management to Talent Optimization
  People Equity: A New Paradigm for Measuring and Managing Human Capital
  People Equity: What It Is and How to Build It
  People Equity: The Hidden Driver of Quality
  Internal Service and People Equity: Driving Business Performance
  Happier Employees + Happier Customers
= More Profit
  Three Crucial Ingredients for Success: Agile Alignment, Customer-Driven Priorities, and People Equity
 Measuring and Managing the ROI of Human Capital


Internal Value / Internal Service / Functional Excellence

  Inside Job
  Reversing Course? Survey Sheds Light on Pitfalls of Outsourcing
  Internal Service and People Equity: Driving Business Performance
  Internal Service Quality: Has It Improved?
  Internal Customer Service: Avoid Three Deadly Assumptions
  Functional Lean: A New Approach for Optimizing Internal Service Function Value

Strategic Measurement and Scorecards

  The Nature of Strategic Measures
  HR Metrics: Myths, Best Practices and Practical Tips
  Creating the Measurement-Managed Organization

Strategic Surveys

  Strategic Surveys: Linking People to Business Strategy

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